1. Information Collected by Chartway Group
a) Chartway Group collects information when you read or download information from the Site (IP Addresses and Cookies)
We will collect information generated by your visit to the web site. This may include your IP Address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet); the type of browser and operating system used to access the Site; the date and time you access the Site; the pages you visit; and if you visited the Site from another website, the address of that website.
Some of this information may be stored on your computer in the form of a cookie. This information helps the web server track such things as your preferences and any data you submit while browsing the Site.
To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout.
You may also want to consider installing software that will protect you against malicious Cookies and bugs that are used on other websites, it is not just Cookies that allow your browsing habits to be monitored or adverts to be personalised to you.
b) Chartway Group collects information when you send Chartway Group an enquiry or email
By sending us an enquiry or email message, you may be sending us personal information such as your name, address, email address and other associated information.
c) Chartway Group collects information when you register on the Site
2. How do we use your Information?
Generally, Chartway Group may appoint suppliers, sub-contractors or agents in order to provide you with the service that you have requested and Chartway Group may pass your information on to any of Chartway Group approved suppliers, sub-contractors or agents for this purpose. Examples of this service include following up on enquiries or provide further information on Chartway Group products (including by phone, email, SMS, post or fax) and agents engaged to show you around Chartway Group properties. These third parties have access to your personal information in order to perform the functions but may not use it for any other purpose.
If you ask us to, Chartway Group will also use your details to send you information about products and services which may be of interest to you. More specifically Chartway Group will use your personal information as follows:
a) When you read or download information from the Site (IP Addresses and Cookies)
We may collect and store information collected from cookies for statistical purposes. Chartway Group may use this information to provide you with a more personal service and assist analysing Site traffic and usage. However, this information does not identify you personally and will not be used by Chartway Group, unless you register with us.
b) When you send Chartway Group an enquiry or email
We may store this information supplied by you in order to respond to your request or otherwise reply to the subject of the enquiry or email only. Remember that email is not necessarily secure against interception. If your communication is very sensitive you might want to send it by postal mail instead.
In accordance with Data Protection Act 2018, Chartway Group follows strict security procedures in the storage and disclosure of information that you have given us. Chartway Group has implemented security polices, rules and technical measures to protect the personal information that we have under our control. The security measures are designed to prevent unauthorised access, improper use and disclosure, unauthorised modification and unlawful destruction or accidental loss.
4. Data Retention
If you submit your details for the purposes of enquiring about a property and/or a development the personal information collected by Chartway Group on the Site will be held for the period of time that the development which you enquired about is on sale, plus an additional month thereafter (the “Time Period”). If you ask for your details to be applied to a new development the Time Period will begin again.
If you submit your details for any other reason then your personal information may be held for a different period of time. Please see the online form for the length of time that your data will be retained.
5. Communications and Announcements from the Site
a) Promotional updates
Chartway Group may contact registered users who have chosen to be contacted by us and provide information on properties and developments selected by you and on products, services, future developments, special offers which match the criteria specified by you on registration or which may be of interest to you.
b) Service announcements
It may be necessary for Chartway Group to send a service announcement email to users of the Site if for example the service is temporarily suspended for maintenance. These communications will be sent to all users of the Site, but will not be promotional in nature.
6. Your Rights
a) Access to your personal data
You have the right to ask for a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. Please contact Chartway Group at [email protected] or call 01622 740 140.
You have the right to ask Chartway Group to remove your personal information from our mailing lists via email or telephone.
7. Improvements to the Site
Chartway Group are committed to providing the best service and information possible to you. We are therefore continually seeking ways of improving and upgrading the Site, and reserve the right to make changes to the Site and the way we process information collected from it. Chartway Group is nevertheless committed to continue to respect the privacy and preferences of all users of this Site.
For more information contact:
Chartway Group Ltd
Coxheath, Maidstone, Kent ME17 4DH
tel: 01622 740 140